Frequently Asked Questions (FAQ)
Below you will find the most frequently asked questions regarding group receptions.
Can't find your answers in our FAQs?
Contact us through our "Need Help?" section.
Getting information about a Brit Hotel
To search for a Brit Hotel, you can follow these steps:
- Visit our dedicated groups website: Brit Hotel - Site Groupe - 170 hotels everywhere in France
- In the designated tab, enter your desired destination and, if known, your dates of stay and number of people.
- You will then have access to a list of all our hotels in the selected destination.
- Also, check out our interactive map under the "Our Destinations" tab.
If you are unable to find a hotel that meets your search criteria, our Brit Hotel Group Service team is here to assist you.
You can contact us via email at groupes@brithotel.fr or by phone at +33 (0)2.99.14.97.50 (dial +33 from outside France).
We will gladly answer all your questions to help you find the ideal hotel for your group stay.
To obtain detailed information about one of our hotels, please follow these simple steps:
- Visit our dedicated groups website Brit Hotel - Site Groupe - 170 hotels everywhere in France and use the search tool to find your desired destination.
- Once the results are displayed, select the hotel you're interested in by clicking "See the notice" to access all the relevant information for groups.
You will find a detailed description of the hotel, photos, amenities offered, different room types, and the location of the establishment.
If you have additional questions or need specific information, our Brit Hotel Group Service team is at your disposal.
You can contact us via email at groupes@brithotel.fr or by phone at +33 2.99.14.97.50 (dial +33 from outside France).
We will be delighted to assist you and provide all the necessary information to plan your stay.
- A twin room consists of two separate beds, ideal for two people who prefer to have their own bed.
- A double room is equipped with a large bed, suitable for two people.
- A single room is designed for one person and usually includes a large bed if available (sometimes a single bed).
- A triple room may have either a double bed and a single bed, or three single beds (please precise with your request).
- For quadruple or family rooms, please check specific configurations with us.
To know the exact composition of rooms in each hotel, we recommend checking the detailed listings on our dedicated groups website. When you hover over the "Room distribution" section on the hotel's page, you will find detailed information on the offered room configurations.
If you have specific preferences or further questions regarding available room types, feel free to contact us directly via email at groupes@brithotel.fr or by phone at +33 (0)2.99.14.97.50 (dial +33 from outside France).
Our team will be happy to provide all the necessary information to help you choose the room that best suits your needs during your stay at one of our hotels.
We understand the importance of having adequate parking space for groups traveling by car or bus/coach. Parking policies can vary depending on each hotel, but here are some general guidelines:
- Car Parking: Most of our hotels provide parking facilities for guest vehicles. Groups traveling by car can generally take advantage of this.
- Bus/Coach Parking: For groups traveling by bus/coach, some of our hotels have dedicated bus parking spaces or nearby parking options available.
We recommend communicating the parking needs of your groups to our Group Service team when making your request so that we can organize it effectively. If you have any specific inquiries or need further details regarding parking facilities at a particular hotel, please feel free to contact us directly.
At Brit Hotel, we are committed to providing comfortable and secure access to all our guests, including those with specific mobility needs. We offer facilities adapted for people with reduced mobility in most of our hotels to ensure an accessible and pleasant stay.
We recommend contacting our Group Service team to communicate your specific accessibility needs and to ensure that the hotel facilities meet your expectations. They will be able to provide you with detailed information and assist you in planning your stay accordingly.
Some of our hotels have rooms that can be reserved for events or special activities for your groups. If you require this space, please specify it in your quote request, either via email or by using our online form in the comments section.
We would be delighted to provide you with additional information regarding the availability of these rooms, the facilities provided, and any associated fees for this service.
I am making a request
The Bed and Breakfast (B&B) package includes the following services:
- Accommodation for one night.
- Breakfast is included, usually served buffet-style, offering a variety of sweet and salty options. Cold and hot dishes are optional at some hotels and beverages.
The Half-Board (HB or DP) package includes all the services of the B&B package, as well as dinner (a 3-course meal with a single choice for the entire group). Please note that drinks are not included in the Half-Board package but can be added through our beverage packages.
It is important to verify the specific details of each hotel, as the included services may vary slightly from one establishment to another. Variations may include the type of breakfast offered. You can refer to the hotel listings on our dedicated groups website for precise information about the services included in each package.
If you have additional questions or would like specific information about the services included in our B&B and Half-Board packages, please don't hesitate to contact us. We are here to assist you and address any inquiries you may have regarding the services included in our different packages.
The terms "demi-double" (Half-double) or "demi-twin" (half-twin) and "single supplement" are specific pricing terms intended for groups. Here is their detailed meaning:
- Demi-double (Half-double) or Demi-twin (half-twin): This refers to the per-person rate for a double or twin room with breakfast included. Therefore, if two people share the same room, you multiply this rate by 2 to get the total cost of the room occupied by both individuals.
- Single supplement: If a person wishes to occupy a room alone, they will be charged an additional single supplement on top of the "demi-double/twin" rate. This single supplement covers the total cost of the room that would normally be shared by two people.
- Single surcharge: This refers to an additional charge that applies beyond five paying single rooms reserved (in addition to the single supplement).
For precise information on rates and supplements applicable to your group, we recommend contacting us via email at groupes@brithotel.fr or by phone at +33 (0)2.99.14.97.50 (dial +33 from outside France).
We will be able to provide you with all the details regarding specific rates for your group, including conditions related to demi-doubles, single supplements, and single surcharges, where applicable.
A group reservation can be made starting from 15 paying participants. This threshold applies to group reservations, with the exception of lunch stops which may have different requirements.
The number of rooms needed will depend on your group's specific needs regarding room types. We will work closely with you to determine the required number of rooms based on your group's composition and preferences.
Regarding the length of stay, there is no minimum or maximum limit. The duration depends on the availability of the desired hotel.
We encourage you to contact us to discuss your specific requirements, the number of participants, required rooms, and desired length of stay.
We will be delighted to assist you in planning your group reservation in a personalized manner and to answer all your questions.
To make a group reservation, please follow these steps:
- Visit our dedicated groups website: Brit Hotel - Site Groupe - 170 hotels everywhere in France.
- From the homepage, use the search engine to select your destination and stay dates.
- Once you've chosen your hotel by clicking "See the notice", you'll have access to comprehensive information about the property.
- If you wish to receive a quote, simply click on the "Quote" button.
- Fill out the online form with details of your request. Be sure to provide all necessary information, such as the number of people, exact stay dates, specific group requirements, and your complete contact details (from the agency, association, or group you represent).
- After submitting the form, your request will be forwarded to us. We will handle the follow-up of your request until confirmation.
Alternatively, you can also send your quote requests directly via email to groupes@brithotel.fr. Feel free to contact us if you have additional questions or need assistance with the reservation process.
We are committed to providing you with quality service and assisting you throughout your group reservation to ensure a memorable stay at one of our hotels.
Once you have submitted your quote request for your group, our Group Service team will process your request. Here is how you will receive your quote:
- The contact details you provided will allow us to reach out to you. Please ensure you provide accurate contact information, such as your email address and phone number, so we can easily communicate with you.
- If the hotel has availability to accommodate your group on the requested dates, you will receive a quote via email. This quote will include detailed information about rates, included services, booking conditions, and payment terms.
- However, if it turns out that the hotel unfortunately does not have availability on the requested dates, you will receive an email informing you of this situation.
We strive to process quote requests promptly and efficiently. Please note that response times may vary depending on hotel availability and the volume of requests we receive. We appreciate your patience, and we will endeavor to provide you with a response as soon as possible.
If you have any additional questions regarding your quote or if you need to make changes to your request, please feel free to contact us. We are here to assist you via email at groupes@brithotel.fr or by phone at +33 (0)2.99.14.97.50 (dial +33 from outside France).
The option date indicated on your quote is the deadline by which the hotel must receive your response to confirm or cancel your reservation. After this date, the hotel reserves the right to release the rooms.
Therefore, it is crucial to take note of this date and inform us promptly about your decision regarding the booking.
You can contact us to confirm your reservation before the specified option date in the quote.
If you have any questions or concerns, we are available to assist you and provide the necessary information.
Yes, we do offer special rates for children as part of group bookings. The preferential rate for children typically applies to those under the age of 12 years.
However, please note that the pricing policies for children may vary from one hotel to another.
Therefore, we encourage you to contact our Group Service directly to obtain detailed information about special rates for children, the ages to which these rates apply, and any specific policies regarding children.
If you have any further questions or need clarification, feel free to reach out to our team, and we'll be happy to assist you.
Pour access all your quote requests, you can visit our website and navigate to the "My Account" section. Whether you submitted your quote requests through our website or directly to the Group Service, you will find all your registered requests there.
Here are the steps to access your quote requests:
- Log in to your account on our website using your credentials. If you haven't created an account yet, you can do so by providing the necessary information.
- Once logged in, look for and click on the "My Account" tab or a similar link that will take you to your personal space.
- Inside your account, there should be a section dedicated to your quote requests. Click on this section to view all your past requests.
- you should see a list of your quote requests, including details such as request dates, hotels involved, and the status of each request.
By using this functionality, you can easily review all your previous quote requests, compare them, and track their progress.
If you need further assistance accessing your quote requests, please don't hesitate to contact us.
Modifying / Canceling / Confirming my request
If you need to make modifications to your request or wish to cancel your reservation, please send an email to the following address: groupes@brithotel.fr
For modifications, please specify the exact details you wish to change, such as dates, number of people, specific requirements, etc. We will do our best to accommodate your new needs and adjust your quote accordingly. Please note that modifications are subject to hotel availability.
If you wish to cancel your reservation, it is imperative that you contact us via email at groupes@brithotel.fr
In your email, clearly state that you wish to cancel your reservation and provide as much detail as possible to help us identify your booking (please include the number of reference BHD).
Our team will process your cancellation request and provide you with necessary information regarding any cancellation conditions and refund policies.
Please be aware that cancellation conditions and refund policies may vary depending on the hotel. We encourage you to review the specific booking conditions stated in your quote or to contact us directly for precise information regarding the cancellation of your reservation.
Cancellation fees apply according to the specific conditions of your reservation written at the bottom of each quote.
It's important to note that the specific conditions for complimentary offerings may vary based on the request, the hotel or current offers. Detailed information will be provided in your personalized quote.
Please carefully review your quote and feel free to contact us if you have any additional questions regarding the conditions for complimentary services or any other aspect of your group reservation.
The terms and conditions of sale are available on our dedicated group website. You can review the general terms and conditions (GTC) by visiting the following page: Brit Hotel - Site Groupe - CGV or by clicking the link provided in your quote.
The GTC provide detailed information on booking procedures, cancellation policies, payment terms, and other relevant information related to your group reservation. We strongly recommend familiarizing yourself with these terms to fully understand your rights and obligations as a customer.
If you have specific questions regarding the terms of sale or need further clarification, please feel free to contact us directly. We are here to assist you and provide the information you need to make a reservation with confidence.
Your satisfaction is our priority, and we strive to make your booking and stay experience as transparent and enjoyable as possible.
Payment terms will be specified in your personalized quote. Our Group Service team will provide you with all necessary information regarding the payment methods.
Typically, a deposit is required upon booking, followed by full payment to the hotel before the group's arrival. Accepted payment methods, such as credit cards or bank transfers, will also be outlined in the payment terms. Payment by voucher (less common) will be validated or not by the hotel.
If you have additional questions about payment terms or would like to discuss your payment options, please contact us.
To ensure that your reservation has been properly processed, please follow these steps:
- When submitting a quote request, make sure to provide accurate contact details, especially a valid email address. Our Group Service team will primarily communicate with you via email.
- Once we receive your request, we will check with the desired hotel for availability. We strive to provide you with a comprehensive and detailed response to your quote request as quickly as possible.
- If the hotel confirms availability and provides details, we will prepare a detailed quote for you. You will then have an option period during which you can confirm or cancel your quote.
- When you decide to confirm your reservation, we will send you a confirmation email. This email will include all the details of your reservation, such as dates of stay, number of rooms, and agreed rates. From this confirmation onwards, the hotel will handle the follow-up of your reservation.
- For better tracking of your reservations, we recommend creating an account on our website. Once logged in, you can view all your past quote requests and track their status. This will give you easy access to all information related to your bookings.
If you have any questions or concerns about your reservation, please feel free to contact us. We are here to assist you.
Once you have confirmed your option with the Group Service, the selected hotel will take over and manage your reservation until your group arrives.
The hotel will send you a pro-forma invoice detailing information related to your reservation, the payment along with a rooming list request. This invoice summarizes the agreed-upon elements such as stay dates, number of rooms, rates, and any additional services. The rooming list request allows you to provide necessary information regarding room assignments within your group.
If any modifications are necessary after confirmation, such as changes to the participant list, dates, or any other requests, you can contact the hotel directly. They will be happy to assist and update your reservation accordingly, subject to availability.
It is important to maintain regular communication with the hotel once your reservation is confirmed. You can contact them directly if you have questions, concerns, or specific needs throughout the planning process for your group.
My benefits and Oli Loyalty Program
When choosing to book a group at Brit Hotel through our group website or Group Service, you can enjoy several advantages:
- Group Rates: Groups benefit from special and preferential rates.
- Simplified Management: We streamline the booking process for groups, allowing you to book multiple rooms at once, receive a detailed quote, and manage the entire reservation easily.
- Dedicated Assistance: Group reservations are handled by our dedicated Group Service team. You receive personalized assistance throughout the booking process.
- Customization: We understand that each group has unique needs. You have the option to customize (room types, catering services, etc.).
- Loyalty Program: Our Oli loyalty program allows you to enjoy benefits from your first confirmed booking! (Subject to conditions, see question below).
We invite you to join our Oli loyalty program to fully enjoy your stays at Brit Hotel and benefit from exclusive rewards as a loyal customer.
Through our loyalty program, you can enjoy various advantages. Our Group Service team will be delighted to provide you with all the additional details and answer any questions you may have about our loyalty program.
To learn more about the benefits and how to join our loyalty program, we invite you to visit the dedicated page for our Oli Group loyalty program on our website: Brit Hotel - Site Groupe - Loyalty Program
Additional services
A "stop meal" is a service specifically designed for groups starting from 20 people. It provides a convenient solution for taking a meal break during your travels or throughout your stay.
Here are the details of this offer:
- The stop meal menu includes three courses (starter, main course, dessert).
- Drinks included in the menu are water and a quarter bottle of wine per person.
- Coffee is also included.
The price of the stop meal may vary depending on the hotel and the specific composition of the menu offered. All information regarding our "Stop Meals" can be found on our groups website: Brit Hotel - Site Groupe - Stop meal.
We recommend also contacting us directly to obtain precise information on prices and available options for the stop meal at your chosen hotels.
Dreaming of a customized program for your group?
We offer exciting tours through the heart of France's most beautiful regions, created in collaboration with true tourism experts.
On our dedicated groups website, you'll find all the information about our tours in France: Brit Hotel - Site Groupe - All our tours in France.
We're here to adapt them to your needs and personalize them according to your preferences. Don't waste any more time and share your request with us using our online form. We'll be delighted to assist you.
Need help?
You have three ways to contact our Group Service team for any inquiries or information regarding group bookings:
- By Email: Our team will respond promptly and handle your request via this address: groupes@brithotel.fr.
- By Phone: For immediate assistance, you can call us at 0033 (0)2.99.14.97.50.
- Online: Visit our dedicated groups website at Brit Hotel - Site Groupe - 180 hôtels partout en France. There, you'll find detailed information about our hotels, convenient search tools, and an online request for quotation form.
You can also leave specific comments or questions in the designated section.
Whichever method you choose, our team is here to assist you at every step of your group booking process.